Refund policy

HANOFFAIR RETURN, REFUND & LIMITED WARRANTY POLICY

Last updated: September 27, 2026

This policy applies to purchases made directly from HanoffAir, a consumer brand operated by RepAir LLC, through hanoffair.com.

Buy with Prime purchases are also subject to the applicable Buy with Prime terms described below.

30-DAY RETURN WINDOW

You may request an eligible return within 30 days after delivery.

To start a return, use any return option available in your HanoffAir customer account or contact us at contact@hanoffair.com. Include your order number and the reason for the return.

Do not send a product back without return authorization and return instructions. Products returned without authorization may experience processing delays.

STANDARD HANOFFAIR CHECKOUT ORDERS

For a preference-based return, accidental order, or selection of an incompatible vacuum model, the product must be:

• Unused and uninstalled
• Clean and uncontaminated
• Complete, with all included components
• Returned in its original packaging
• Accompanied by reasonable proof of purchase

For these preference-based returns, the customer is responsible for return shipping costs.

Original shipping charges are not refundable unless the return resulted from a verified defect, shipping damage, an incorrect shipment, or applicable law requires otherwise.

HanoffAir does not charge a restocking fee.

Because replacement filters are maintenance products, a filter that has been installed, used, washed, contaminated, altered, or damaged after delivery cannot be returned for a preference-based refund.

This restriction does not apply to a verified manufacturing defect, damage during shipment, a materially inaccurate product listing, or an item sent in error.

BUY WITH PRIME ORDERS

Eligible Buy with Prime purchases may be returned free of charge within 30 days after delivery through the Buy with Prime Online Returns Center.

The return eligibility, deadline, instructions, and remedies displayed in the Buy with Prime checkout or Buy with Prime order details apply.

Buy with Prime returns and refunds are processed through Amazon’s Buy with Prime systems. If a Buy with Prime term conflicts with this policy, the applicable Buy with Prime term controls for that order to the extent of the conflict.

DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact contact@hanoffair.com as soon as reasonably possible.

Include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging when appropriate
• Any additional information reasonably necessary to evaluate the issue

After verification, HanoffAir will provide an appropriate remedy and cover reasonable return shipping costs when a return is required.

REFUNDS

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be initiated to the original payment method within seven business days after approval. Your bank, card issuer, payment provider, or Buy with Prime may require additional time to post the refund.

If a returned product does not meet the stated return conditions, we will contact you before making a final decision concerning the return.

Nothing in this policy limits any refund timeline or remedy required by applicable law.

EXCHANGES

When an exchange is approved, replacement availability may vary.

If the requested replacement is unavailable, HanoffAir may issue an appropriate refund instead.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order.

We cannot guarantee a change or cancellation after payment has been processed or fulfillment has started.

Buy with Prime cancellation options are governed by the options displayed in the applicable Buy with Prime order details.

ONE-YEAR LIMITED WARRANTY

Warrantor:

RepAir LLC
Doing business as HanoffAir
30 N Gould St, Suite N
Sheridan, WY 82801
United States

HanoffAir warrants to the original purchaser that an eligible HanoffAir product will be free from defects in materials and workmanship for one year from the date of delivery.

This is a limited warranty available to the original purchaser in the United States. Reasonable proof of purchase is required.

WHAT THE WARRANTY DOES NOT COVER

This limited warranty does not cover:

• Normal wear
• Expected reduction in filter performance through ordinary use
• Clogging, dirt accumulation, or consumable filter media
• Improper cleaning
• Failure to dry a washable filter completely before installation
• Use of detergent when prohibited
• Misuse, neglect, accident, or modification
• Improper installation
• Use with an incompatible vacuum model
• Damage caused by a vacuum cleaner or another third-party product
• Unauthorized resale or commercial use
• Cosmetic differences that do not affect ordinary product function

HOW TO REQUEST WARRANTY SERVICE

Contact contact@hanoffair.com and provide:

• Your order number or other reasonable proof of purchase
• A description of the issue
• Supporting photographs or video when reasonably requested

If a covered defect is confirmed, HanoffAir will, at its option:

• Replace the defective product; or
• Issue an appropriate refund when replacement is not reasonably available

HanoffAir will cover reasonable shipping costs required for an approved warranty claim.

STATE LAW RIGHTS

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Nothing in this policy excludes, restricts, or limits an implied warranty, statutory protection, consumer right, or legal remedy that cannot be excluded, restricted, or limited under applicable federal or state law.

COMPATIBILITY RESPONSIBILITY

Customers should verify the vacuum model, filter shape, dimensions, and compatible part number before ordering.

Selecting an incompatible model is treated as a preference-based return unless the product listing was materially inaccurate or HanoffAir sent the wrong item.

References to third-party brands and model names are used only to describe compatibility. HanoffAir and RepAir LLC are independent from the referenced original equipment manufacturers.

CONTACT

RepAir LLC
Doing business as HanoffAir
30 N Gould St, Suite N
Sheridan, WY 82801
United States

Email: contact@hanoffair.com
Website: https://hanoffair.com