Shipping policy
HANOFFAIR SHIPPING POLICY
Last updated: September 27, 2026
This Shipping Policy applies to orders placed through hanoffair.com. HanoffAir is operated by RepAir LLC.
SHIPPING DESTINATIONS
We currently ship only to eligible addresses within the United States. We do not currently offer international shipping.
Shipping availability may vary by product, inventory location, destination, and fulfillment method. Any restrictions applicable to a specific address will be shown during checkout.
BUY WITH PRIME ORDERS
Eligible Buy with Prime orders are fulfilled through Amazon’s fulfillment network.
Prime members may receive free one-day or two-day delivery on eligible products and destinations. Availability and delivery speed depend on inventory, the delivery address, and Amazon’s fulfillment capabilities.
The delivery date displayed during Buy with Prime checkout is the most accurate estimate and controls over any general delivery estimate shown elsewhere on our website.
Buy with Prime customers can view order status, tracking information, delivery updates, and eligible return options through their Buy with Prime order details.
STANDARD HANOFFAIR CHECKOUT ORDERS
For orders placed through the standard HanoffAir checkout, available shipping methods, shipping charges, and estimated delivery dates are displayed during checkout whenever available.
Order processing and delivery times may vary depending on product availability, destination, carrier operations, weekends, and federal holidays.
An order is not considered shipped until it has been accepted by the carrier. Delivery estimates are not guarantees unless expressly stated otherwise.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided with the order.
Tracking information may require additional time to become active after the shipping confirmation is issued.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Please review the shipping address before completing your purchase. Contact us as soon as possible if you discover an error.
We cannot guarantee that an address can be changed after an order has entered fulfillment. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility unless prohibited by applicable law.
DELIVERY DELAYS
Carrier delays, severe weather, natural disasters, service interruptions, high-volume periods, and other circumstances outside our reasonable control may affect delivery.
If we cannot ship an order within the time stated at checkout, or within the time required by applicable law when no shipping time was stated, we will provide an appropriate notice and any cancellation or refund option required by law.
LOST, DAMAGED, OR INCORRECT SHIPMENTS
If tracking shows that a package has been lost, or if an order arrives damaged, incomplete, or incorrect, contact us at contact@hanoffair.com.
Please include your order number, a description of the issue, and photographs of the product and packaging when appropriate.
After verification, HanoffAir will provide an appropriate remedy. Customers will not be responsible for reasonable return shipping costs when HanoffAir confirms that a product was defective, damaged during shipment, or sent in error.
DELIVERED-BUT-NOT-RECEIVED PACKAGES
If tracking shows that an order was delivered but you cannot locate it, please:
1. Confirm that the shipping address on the order is correct.
2. Check around the delivery location and with household members or neighbors.
3. Allow a reasonable amount of time for a premature carrier delivery scan.
4. Contact the carrier and then contact HanoffAir if the package is still missing.
We will review the available tracking and fulfillment information and assist with the next appropriate step.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order.
We cannot guarantee changes or cancellations after fulfillment has started. Buy with Prime cancellation options are governed by the options displayed in the Buy with Prime order details.
RETURNS
Shipping-related returns are subject to our Return, Refund & Limited Warranty Policy.
Eligible Buy with Prime purchases may receive free 30-day returns through Buy with Prime. For standard HanoffAir checkout orders, customers are generally responsible for return shipping on preference-based returns. HanoffAir covers reasonable return shipping for verified defective, damaged, or incorrectly shipped products.
CONTACT
Email: contact@hanoffair.com
Website: https://hanoffair.com